This is a reproduction of the complete text stating the Company’s Quality Policy.
This Quality Guidelines have been written with the purpose of defining Adriano Viajes SAL’s quality policy, concerning quality in its processes or service provision, as well as product portfolio offered to the market. It is compulsory to know and implement these guidelines for all those people who have any responsibility in preparing, designing or providing services within a wide process ranging from the first contacts with the client and service preparation, to the client’s final satisfaction after using those products or services. The international reference Standards UNE-EN ISO 9000:2005 Quality Management Systems – Fundamentals and Vocabulary have been observed when writing the guidelines, as well as the 9001:2008 Quality Management Systems – Requirements, whose certification means both a guarantee for our main clients and a way to resolutely consider the possibility of undertaking self-evaluation systems that lead us closer to excellence. The strategic goal this Quality Management System aims at is to give proper quality at the lowest cost, which can be achieved through prevention attitudes avoiding failures instead of detecting them after they have occurred.

Adriano Viajes’s quality policy is completed with the Mission, Vision and Values statements, which provide us with a reference framework to establish and monitor Adriano Viajes’s objectives, by means of the commitment to fulfil the requirements and continuous improvement of the efficiency of the Quality Management System, implemented by Adriano Viajes.

Mission: To enhance the more and more consolidated market position of the services offered by Adriano Viajes, helping us to build our clients’ loyalty, to increase the value of the service for the clients and to get profits out of our work.

Vision: The company’s strategy is based on the group of professionals that are part of it and on the development of a programme to increase the employees’ satisfaction with the work environment, together with the development of certain programmes focused on our inclusion into clients’ markets, based on knowing and satisfying their expectations and on the continuous improvement of our product portfolio.

Values: Adriano Viajes considers the following as key values and the staff must adopt and practise them to achieve their maximum level of professionalism every day:
- Honesty and humble attitude both at personal and professional levels, which will be highly developed in their relationships and interactions, externally with clients and internally with the members of the Organisation.
- Improvement in the services offered by means of the cooperation with colleagues and co-workers when developing tasks that require teamwork.
- Collective enthusiasm, through the implementation of a sincere relationship policy, based on membership and contribution, tending to improve the psychic and physical conditions in all the positions.
- Personnel qualification through training programmes and the creation and development of self-responsible teams to achieve objectives negotiated with Adriano Viajes’s Direction. The Direction’s Responsibility: all the staff working at Adriano Viajes are properly informed about the quality policy stated in this document and they know and understand it, and so the General Direction will make sure that all the stated principles are practised and their validity is sustained and enriched with the actions of all the staff including the undersigned.

José Miguel Nicolás – Managing Director.